Academy
Incident Management

Incident Aftercare & Support

Professional guidance when the impact is greatest. Discreet, structured and with attention to both people and organisation.

Response does not end at the incident

After a violent incident, responsibility does not stop at the initial response.

Melrose supports organisations and individuals during the critical phase that follows. Aftercare is an integral part of professional security. By combining mental, practical and organisational support, we provide calm, clarity and recovery.

Discreet. Committed. Professional.

Melrose works with experienced security professionals who understand what an incident means — operationally and personally.

Mental Health Support

Stability and control after a critical incident.

An incident rarely leaves only physical traces. We provide professional guidance focused on mental processing, stress reduction and restoring confidence and the ability to act.

Always tailored to the context, the individual and the organisation.

Our support includes

  • Immediate first response following the incident
  • Guidance for acute stress and trauma reactions
  • Referral to and coordination with specialised professionals
  • Aftercare programmes for individuals and teams

Practical Support

Structure during a complex phase.

Clear, decisive action is essential after an incident. Melrose assists with the practical handling and ensures that procedures are followed carefully and correctly.

Discreet, professional and without unnecessary burden on those involved.

We provide support with

  • Assistance with filing reports and liaising with authorities
  • Incident documentation and record-keeping
  • Advisory on internal communications
  • Coordination with insurers and external parties

Organisational Aftercare & Evaluation

Learning without adding burden.

In addition to individual support, we assist organisations with incident evaluation. The goal is not blame, but insight, improvement and strengthening resilience.

This may include

  • Incident analysis and debriefing
  • Evaluation of procedures and decision-making
  • Recommendations for adjusting security measures
  • Translation into targeted training or tailored solutions

Incident response protocol

Within 24 hours we stand beside you — structured, discreet and with care for people and organisation

0-2 hours

Immediate response

Direct telephone support and initial stabilisation

2-24 hours

Impact analysis

Assessment of damage, causes and immediate risks

Week 1-4

Support

Psychological and practical support tailored to your needs

Ongoing

Prevention

Evaluation and concrete measures to prevent recurrence

Integrated Approach

Complete aftercare on three levels

By combining mental, practical and organisational support, we provide calm, clarity and recovery.

Personal

Immediate support and guidance for affected staff

Procedural

Proper handling of reports, documentation and communications

Organisational

Evaluation and improvement of processes and resilience

Continuous

Ongoing support through to full recovery

AFTERCARE

Had an incident? We are here for you.

Contact us directly for professional support and guidance.