Terms & Conditions of Melrose Academy. Information about registration, payment, cancellation and certification.
In these Terms & Conditions, the following terms shall have the following meanings:
2.1. These Terms & Conditions apply to all offers, quotations and agreements between Melrose Academy and the Client.
2.2. Deviations from these Terms & Conditions are only valid if agreed in writing.
2.3. The applicability of any purchase or other terms and conditions of the Client is expressly rejected.
3.1. All offers and quotations from Melrose Academy are without obligation and valid for 30 days, unless otherwise stated.
3.2. Prices are exclusive of VAT, unless expressly stated otherwise.
3.3. Melrose Academy reserves the right to amend prices. Prices already agreed upon will not be adjusted retroactively.
4.1. Registration for a training programme is made via the registration form on our website, by email or by telephone. The agreement is formed at the moment Melrose Academy confirms the registration in writing.
4.2. When registration is made by an employer on behalf of an employee, the employer is the Client and responsible for payment.
4.3. Melrose Academy reserves the right to refuse registrations without stating reasons.
5.1. Payment is due within 14 days of the invoice date, unless otherwise agreed.
5.2. In the event of late payment, the Client is in default by operation of law and Melrose Academy is entitled to charge the statutory commercial interest rate.
5.3. All judicial and extrajudicial costs incurred by Melrose Academy for the collection of outstanding claims shall be borne by the Client.
5.4. For open training programmes, payment must be made prior to the start of the training. For customised programmes and consultancy, payment arrangements are set out in the agreement.
Melrose Academy reserves the right to cancel, reschedule or change the venue of a training programme in the event of insufficient registrations or force majeure. In such cases, the Client will be informed as soon as possible and is entitled to a full refund or free rescheduling to an alternative date.
7.1. Melrose Academy shall perform the agreed services to the best of its knowledge and ability, in accordance with the requirements of good professional practice.
7.2. Melrose Academy has the right to engage third parties for the performance of certain work, without the prior consent of the Client.
7.3. The Client shall ensure that all data and facilities necessary for the performance of the services are provided to Melrose Academy in a timely manner.
8.1. Upon successful completion of a training programme or certification programme, the Participant will receive a certificate or proof of attendance, depending on the type of training.
8.2. Certificates are only issued to Participants who have attended the full training and have met the stated requirements.
8.3. For certifications issued by third parties (such as international certification bodies), the terms and conditions of the relevant body shall additionally apply.
8.4. Melrose Academy reserves the right to withhold a certificate if the Participant has not met the stated criteria.
9.1. All intellectual property rights in training materials, documentation, presentations, exercises and other materials developed by Melrose Academy are vested in Melrose Academy.
9.2. The Client and Participant are not permitted to reproduce, publish or make available to third parties any training material without the prior written consent of Melrose Academy.
9.3. For customised training programmes developed on behalf of the Client, ownership rights are governed by the relevant agreement.
10.1. Both parties are obliged to maintain the confidentiality of all confidential information obtained from each other or from other sources in the context of the agreement.
10.2. This obligation of confidentiality shall also apply after termination of the agreement.
11.1. The liability of Melrose Academy is limited to the amount paid out by the professional liability insurance, plus the deductible.
11.2. If the insurer does not pay out in any given case, total liability is limited to the invoice amount of the relevant engagement, with a maximum of the amount charged for the relevant service.
11.3. Melrose Academy shall never be liable for indirect damages, including consequential damages, loss of profit, missed savings or damages due to business interruption.
11.4. The Client shall indemnify Melrose Academy against claims from third parties related to the performance of the agreement.
12.1. In the event of force majeure, Melrose Academy is not obliged to fulfil any obligation towards the Client.
12.2. Force majeure shall mean any circumstance beyond the control of Melrose Academy that prevents the fulfilment of the agreement in whole or in part, including but not limited to: illness of trainers, government measures, natural disasters, pandemics, strikes, disruptions in communication networks and other unforeseen circumstances.
13.1. Complaints about the performance of the agreement must be reported in writing to Melrose Academy at klachten@melroseacademy.nl as soon as possible, but no later than 14 days after discovery.
13.2. Melrose Academy shall address complaints within 30 days and inform the Client of the resolution.
For the processing of personal data, we refer to our Privacy Policy.
15.1. All agreements between Melrose Academy and the Client are governed by the laws of the Netherlands.
15.2. Disputes arising from or in connection with the agreement shall be submitted to the competent court in the district where Melrose Academy is established.
Melrose Academy reserves the right to amend these Terms & Conditions. The most recent version is always available on our website. In the event of substantial changes, existing Clients will be informed accordingly.
Melrose Academy Email: info@melroseacademy.nl Chamber of Commerce number: [to be completed]
